What you should know about 2-1-1

Side by side of 211 operator and caller

Everyone knows about 9-1-1. But fewer people know about 2-1-1, the nationwide service for non-emergency life challenges. The kind everyone faces at some point in their lives, when you have no idea where to turn but sure could use some extra help.

Funded in part by local United Ways, 211 is a vital service that connects millions of people each year to help in their communities. Here is what you should know

  1. We can help with complex challenges, whatever they may be. 211 connects people to resources like:
    • Employment and job training
    • Health and mental health assistance
    • Child care and after-school programs
    • Financial coaching
    • Addiction treatment
    • Transportation
    • Affordable housing and rent assistance
    • Legal services
    • Disaster recovery
    • Utility assistance
    • Disability resources
    • Veteran services
    • Tax preparation
  2. 211 is for anyone. Everyone faces challenges. Job loss, illness, natural disasters and other events can upend anyone’s life. In those moments, 211 is a good resource to have in your back pocket. Best of all, the service is available to everyone, regardless of income level. Spread the word to your friends, family and co-workers so they are prepared when things take a turn for the worse.
  3. 211 is available by phone or online.  Just dial 211 or 866-472-8265. If you don't  feel like calling, visit  https://www.211.org/about-us/your-local-211 to find local resources.
  4. You’ll talk to a real person. A trained, expert specialist answers the call, helps identify the root causes of your problem, and connects you to local resources.
  5. Translation is available in 180 languages, making the service available to millions more people than would otherwise have access to it.
  6. You can call to find volunteer opportunities in your area. The holidays are an especially good time to check, as 211 often has a long list of local organizations and families that need help.
  7. 211 changes lives. Lives like Paula’s. Racked by severe daily headaches due to poor eyesight, Paula didn’t have vision insurance to address the problem. When she called her local Michigan 211, a specialist there connected her to a nonprofit who paid for her eye exam and glasses. Now, Paula is pain-free and seeing clearly. “I can’t say enough about how nice they are down at 211,” says Paula. “They are so kind.”